UX Best Practites

Quick philosophies

  • Design for good

  • Don't make people think

  • Get ready to defend what is good for the user

  • Don’t be afraid to fail

  • Designs are never truly done

  • Make it accessible

How would I use this if...

  • ...I can’t see the screen?

  • ...I can’t move my arms?

  • ...I’m sensitive to flashing and strobing animation?

  • ...English isn’t my primary language?

  • ...I have a limited budget for bandwidth?

  • ...I’ve set a large default type size?

  • ...and so on.

Products should be:

  • Functional. They solve a problem.

  • Reliable. They work consistently.

  • Usable. They get the job done to a high standard.

“If a picture is worth 1,000 words, a prototype is worth 1,000 meetings.”

Testing

  • Your ideas are just assumptions.

    • Therefore, all assumptions should be tested.

  • You have your own set of biases and prejudices, so it’s important to neutralize and bracket them.

Pattern Library

The pattern library allows for design decisions to be made while developing code without a designer needing to be present. This library builds confidence in developers that they are making not only practical design decisions but that they are also ADA compliant. A pattern library at Wings creates efficiency with the App Dev team which has limited developer resources and should be maintained to reflect new design updates.

Requirements

Requirements are essential to UX designs to ensure the goal of the user and business are kept in mind. Business analysts at Wings work with the business and have a good knowledge of Wings history to know when moving forward with new designs.

Vision and Mission

UX design is focused on Users. We focus on its members and their experience. When working as a UX professional, it is crucial to focus on the members as the users and what they need.

Annual Goals

My work has annual goals they want to achieve. By providing excellent UX designs for the website, we can help achieve these goals for the credit union.

ADA Compliance

19% of people in the US have a disability.

We want all Wings member to feel included in our online products. UX focuses on designing for the good of all users and we want to make sure we comply with ADA guidelines.

5 reasons why to be ADA compliant

  1. Increase your target audience

  2. Improve SEO efforts

  3. Reputation increase

  4. Overall better website usability

  5. Avoid Penalties

Protect Information

Wings is a financial institution. When researching and designing Wings products we need to make sure confidential information is protected.

Forms and security:

In general, users tend to raise concerns when asked about the following details (in order of magnitude or severeness):

  • Title

  • Gender

  • Age

  • Birthday

  • Phone number

  • Personal photo

  • Credit card or bank details

  • Signature

  • Passport details

  • Social security number

In general, when asked about what kinds of privacy issues customers seem to be worried about, the following concerns have been raised, in order of magnitude or severeness:

  • Tracking and evaluating user preferences, location, etc.

  • Convoluted privacy policy changes

  • Lack of trust for free or freemium services

  • Disturbing and annoying advertising in apps or on websites

  • Targeting with commercial and political messages

  • Unwanted notifications and marketing emails

  • No proper control of personal data

  • Exposing personal preferences to third parties

  • Difficulty to delete personal details

  • Difficulty to cancel or close account

  • Safety of stored data on servers

  • Uploading a photo of a credit card or passport scan

  • Use of personal data for commercial purposes

  • Exposing private messages and emails publicly

  • Exposing search history publicly

  • Social profiling by potential employers

  • An app posting on user’s behalf

  • Difficulty to export personal data

  • Difficulty to cancel a subscription

  • Hidden fees and costs not explicitly mentioned

  • Importing contact details of friends

  • Trolling and stalking online

  • Data breach of login, password, and credit card details

  • Hacked Gmail, Facebook, Twitter, or Instagram accounts

Cognitive revolution

  • This allowed humans to think further than ever before

  • The ability of our languages and ability to talk about experiences, other people, etc allows us to be further ahead than other species

  • The ability to speak about fictions is the most unique feature of our languages

  • Large numbers of strangers can cooperate successfully by believing common myths

  • There are no gods in the universe, no nations, no money, no human rights, no laws, and no justice outside the common imagination of human beings

Adrienne